Having a strong password is essential while using xat. It prevents people guessing your password and getting into your account. xat includes account security features to help against this, which you can read Account Protection for more information. You may also want to read the Phishing article for more ways to protect yourself online.

Note: Symbols and spaces are removed from your password when trying to login (if you have them in your password). This means that the symbols/spaces aren't actually in your password, due to xat removing them by default. For things like editing your profile or trading, you would have to type the password without the symbols or change your password entirely for easier access (which you can do by going to the login page). With that being said, make sure your password only contains alphanumeric characters (a-z A-Z 0-9).

How can I make a strong password?

A strong password consists of at least 8 characters that are a combination of upper and lowercase letters, as well as numbers. The more characters you use inside your password, the stronger the password will be.

You should avoid using your name, username, birthday, repeated characters, or set of common words. Your password should also be different to any other social account you own.

What if I forgot my password?

If you forgot your password to your xat account, you can reset it by going to After clicking the link; enter the e-mail associated with your account, complete the CAPTCHA and you will be sent a link to reset your password. Note that the e-mail may take up to 20 minutes to arrive, although that is usually not likely.

What if I forgot my e-mail?

IMPORTANT: These help topics require you to be logged in to a xat account. If you can not login, you will have to create a new ID before attempting to create the ticket.

You can refer to the ticket times article for more information on response times.

Make sure your subject is 5 or more words.

You do not have to be a paid user to open a ticket in these help topics.

I forgot which e-mail is linked to my account

You can request an e-mail hint or an e-mail change by opening a ticket at under the "Email Change or Email Hint" help topic.

I forgot the password to my e-mail and account

You will have to open a ticket at under the "Lost Access" help topic.