This page contains all of the xats error messages, what they mean and steps to take to solve the errors.
Account Management Errors
E4 - Already registered.
The ID you are trying to register has already been registered. You should be able to login. If you did not register, follow the
new ID guide to get another ID to register.
E6 - Username is taken.
E7 - Email is already in use.
The email being inputted is already associated with another xats account. If you already have an account reset your password
here.
E13 - Not found.
E14 - Wrong password.
The password being inputted is incorrect. If you have forgotten it, reset it
here.
E15 - Email is not valid.
The email being inputted is not a valid email. Emails come in the format:
[email protected]E17 - Email not found, or cannot change username.
In relation to email, the email being entered is not linked to xats account. If it has been forgotten, register a new account and then open a
ticket under "Lost Access". In relation to a username, you must wait 7 days between each username change.
E19 - Sorry, name already taken.
E20 - Cannot delete account due to username change or recently registered.
You must wait 14 days between deleting an account after registering, or changing its username.
E21 - Turn off authentication before deleting an account.
Authentication must be turned off before you can delete a xats account. Learn how to do so
here.
E22 - Check your email to login and delete your account.
Account deletion must be verified via email.
E23 - You cannot delete an account that has xats, days or powers.
A xats account must have 0 xats, 0 days and no powers before it can be deleted. Note that it may display 0 days but you may have a few hours left on your account.
E25 - Incorrect Username/Email or Password
Either the username, email or password is incorrect. Use
this page to recover the username and/or password.
E26 - Account not activated.
If the account is newly created, check the email associated with the account and click the activation link. If the account is not new, a
ticket will need to be created under Help Topic "Account Block" using the email associated with the account to have this error fixed.
E27 - Email has been blocked.
E28 - Account deleted. (Open a ticket.)
The account has been deleted for breaking the xats
Terms of Service. A
ticket will need to be created under Help Topic "Account Block" using the email associated with the account to have this error fixed.
E29 - Locked out.
This account is locked to another location. A
ticket must be opened under Help Topic "Locked out" to solve this error.
E30 - Check your email. (Security check.)
The email associated with the account has been sent a login pin to verify you are the owner of the account.
E31 - Cannot turn account locking on. Location update may be required.
Account locking can only be turned on at your home location. A ticket must be opened under Help Topic "Location Update" to solve this error.
E33 - Please set the clock on your device.
The time on your device does not match with xats's time. Try re-syncing the device's clock.
E34 - Failed to activate authentication. Try again.
Restart the activation process.
E35 - Incorrect authentication code.
The code entered is not correct. Try entering it again. If you continue getting this error, try
re-syncing the device with google.
E36 - Login requires authenticator code.
Enter an authentication code to continue logging in.
E37 - Enter authenticator code to verify request to disable Account Authentication.
E39 - Password was too short. Must be at least 6 characters long.
E40 - Passwords are not the same.
E42 - Email is not valid.
The email being inputted is not a valid email. Emails come in the format:
[email protected]E43 - Email is blocked. (Register with a different email.)
The email provider entered has been blocked. Use another email, preferably
Gmail.
E44 - Bad user ID. Please login and try again.
E45 - Login and try again.
E46 - ID was not found.
A
ticket must be made using an existing account under Help Topic "Report scam" to get the k2 repaired. Remember to include the Username/ID.
E47 - Name is too long or contains bad letters. Must be between 10-18 characters.
E48 - Name is not allowed.
The name inputted has a reserved word, such as "xats" or contains an inappropriate word. Try another name.
E49 - First letter must not be a number.
E50 - Bad user ID. Sorry you can't register.
The ID you are trying to register has already been registered. You should be able to login. If you did not register, follow the
new ID guide to get another ID to register.
E51 - The ID has been registered before or was deleted (email reused) and can no longer be registered.
A
ticket must be made using an existing account under "Lost Access" to have this fixed. Remember to include the ID you tried to register.
E55 - Account was deleted. (Open a ticket.)
The account has been deleted for breaking the xats
Terms of Service. A
ticket will need to be created under Help Topic "Account Block" using the email associated with the account to have this error solved.
E64 - Check your email. (Security check.)
The email associated with the account has been sent a login pin to verify you are the owner of the account.
System Errors/Blocks
System problem (1): Error when creating a group.
Complete the reCAPTCHA and accept the Terms of Service, and then try again.
System problem (2): Cannot register that ID.
You cannot activate an ID from a different location than from where it was registered.
System problem (10): Cannot register that ID.
The ID you are trying to register has already been registered. You should be able to login. If you did not register, follow the
new ID guide to get another ID to register.
System problem (11): Cannot delete account due to transfer block.
You cannot delete an account that has a transfer block. A
ticket must be created under Help Topic "Account Block" to fix this error.
System problem (12): Cannot delete account or change name due to transfer hold.
You cannot delete an account that is held. Wait out the hold, or a
ticket must be created under Help Topic "Account Hold" to fix this error.
System problem (13): Login with locking/protection turned ON.
System problem (14): Login is currently undergoing maintenance. Try to login again later.
System problem (20): You need to re-login.
System problem (21): You need to redo the trade by refreshing on the chat or re-login.
System problem (23): User has
Mint power.
The user must disable
Mint power in order to reduce the minimum transfer amount so you are able to send them xats or days.
System problem (25): Multiple features have been disabled due to breaking terms of service or security.
A
ticket must be created under "Account Block" Help Topic to solve this error.
System problem (26): The recipient of your transfer has a transfer block.
The recipient of your transfer is indefinitely held and a
ticket must be created under Help Topic "Account Block".
System problem (27): You have too many days and need to trade some or use
DX.
System problem (28): Trying to send too many xats/days.
The maximum you can send per trade or transfer is 100,000 xats or 9999 days.
System problem (29): Other user is likely using third-party programs to edit the trade.
Take a sufficient proof of screenshot and report the user to a moderator of the chat and then report in a
ticket under "Report Scam" Help Topic.
System problem (30): You cannot buy powers.
Your account has been blocked from buying powers. A
ticket will need to be opened under Help Topic "Account Block" to have this error solved.
System problem (31): You cannot promote a group.
Your account has been blocked from promoting chats. A
ticket will need to be opened under Help Topic "Account Block" to have this error solved.
System problem (32): Cannot buy power(s) because all account transactions are suspended.
A
ticket under Help Topic "Account Block" is needed to solve this error.
System problem (33): Temporary transfer hold. Blocks only outgoing transfers and trades.
Wait out the duration of the hold and if the hold doesn't decrease, then a
ticket will need to be created under the "Account Hold" Help Topic.
System problem (40): Trade is currently undergoing maintenance. Try to trade again later.
System problem (42): Cannot trade this power.
System problem (43): Cannot trade 1 day for 1 day.
System problem (47): Cannot transfer to celebrity (trading works).
System problem (49): The user is no longer online.
System problem (51): Attempting to trade to a Bot or a mobile user.
System problem (55): Your account is held indefinitely. Blocks all outgoing trades and transfers.
A
ticket must be created under "Account Block" Help Topic to solve this error.
System problem (56): The recipient of your transfer has a transfer block.
The recipient of your transfer is indefinitely held and a
ticket must be created under Help Topic "Account Block".
System Problem (63): Hug power is not recognized.
The xats server has not recognized your power. Please refresh the chat or re-log in.
System problem (65): Cannot send
Jinx powers in main chat.
You cannot send /jinx or /jinxall in main chat. You must use both in a user's private chat.
System problem (66): Transferring, trading, and initiating marriages/BFFs are not supported on mobile.
System problem (99): Server issues. Try again later.
Group Errors
Not available (1): Group has not been deemed inactive (must be 3 months of no staff).
Not available (6): Group has already been purchased.
Group can be enabled again. Open a
ticket under "Short names and Groups" if you are a paid user and would like it.
Not available (7): Group was created less than 6 months ago.
Not available (8): Group was deleted.
A
ticket must be created under "Chat Block" to find out the reason why the chat has been deleted.
Not available (9): Group has a low ID.
Not available (11): Group has not been deemed inactive (must be 3 months of no staff).
Not available (12): Group name has a reserved word.
The group name has a reserved word such as "xats" or "chat". Choose another name.
Not available (13): Group cannot be purchased.
Short Names Errors
Name taken (1): Sorry, name already taken.
Name taken (2): Sorry, name already taken.
Name can be enabled again. Open a
ticket under "Short names and Groups" if you are a paid user and would like it.
Not allowed: Reserved word e.g. "xats" or a swear word in the name.
Ticket System Errors
403 - Your email is on the ban list (cannot create ticket).
The email associated with that account is banned from opening tickets, contact a volunteer on chat or on the
forum for help.